Terms of Service

These terms are a legal agreement between you and Oventro Technologies Ltd ("PASS", "we", "us"). They govern your access to and use of the Service. By creating an account or using the Service you accept these terms. If you do not agree, do not use the Service.

1. Definitions

• Chef / Member — an individual hospitality worker who uses PASS to build a verified profile.
• Venue — a business that uses PASS to discover, contact or hire hospitality talent, typically on a paid plan.
• Content — any profile information, clips, comments, messages or other material submitted to the Service.
• Verification — the confirmation of a role or attribute by a person or venue with knowledge of it.

2. Eligibility and accounts

PASS is available to users worldwide, including in the United Kingdom, the European Economic Area (EEA) and the United States. You must be at least 18 and legally able to work in, or hire in, the places you use PASS for. One person, one account; venues may hold organisation accounts. You are responsible for the accuracy of your registration details, for keeping your credentials secure, and for all activity under your account. Tell us immediately at hi@pass.kitchen if you suspect unauthorised use.

3. Your handle

Your handle is a licence to use a unique identifier on PASS; it does not transfer ownership of any trade mark or name to you. Handles that impersonate a person or business, that you are not entitled to use, or that match a brand, venue or well-known name you are not authorised to represent, may be withheld, reclaimed, reassigned or removed by PASS at our discretion — including after a handle's public page is live. We may also reclaim or change a handle that is dormant or abusive.

4. What PASS is — and is not

PASS is a technology platform that helps hospitality workers build verified profiles and helps venues discover and contact them. PASS is not an employer, employment agency, employment business, or staffing agency, and is not a party to any employment, engagement, trial or contract agreed between a chef and a venue. We do not pay wages, set terms of work, or supervise work. Any working relationship, including status, pay, hours and rights, is a matter solely between the chef and the venue, who are each responsible for complying with applicable employment, tax, immigration and health-and-safety law.

5. Verification — what it means and does not mean

Verification records that a named person or venue has confirmed a specific claim at a point in time. We take reasonable steps to operate the verification process in good faith, but we do not guarantee the accuracy, completeness or ongoing truth of any user-supplied information or third-party confirmation, and verification is not a reference, a background check, a right-to-work check, or a recommendation. Venues remain responsible for their own due diligence, including any legally required checks.

6. Your content and the licence you grant

You keep ownership of the Content you submit. You grant PASS a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt (for formatting), publish and display your Content solely to operate, promote and improve the Service, for as long as you keep it on the Service. You represent that you own or have the rights to your Content and that it does not infringe anyone's rights or break the law. This licence ends when you delete the Content or your account, except for copies retained as required by law or in routine backups for a limited period.

7. Acceptable use

Your use of the Service is subject to our Community Guidelines, which form part of these terms. In short, you must not misuse the Service, break the law, infringe rights, impersonate others, falsify history, circumvent fees or security, scrape or bulk-extract data, or interfere with the Service's operation.

8. Fees

PASS is free for hospitality workers. Venues pay for plans as described in our Subscriptions & Refunds policy, which forms part of these terms.

9. Intellectual property

The Service, including its software, design, text, graphics and the PASS name and logo, is owned by us or our licensors and protected by intellectual-property law. We grant you a limited, revocable, non-transferable licence to use the Service for its intended purpose. You may not copy, modify, reverse-engineer, resell or create derivative works from the Service except as the law expressly permits.

10. Third-party services

The Service may link to or rely on third-party services (for example, app stores and payment providers). We are not responsible for third-party services, and your use of them is governed by their terms.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these terms, if we are required to by law, or if we reasonably believe your conduct risks harm to other users or to PASS. Where fair to do so, we will give you notice and an opportunity to respond. Sections that by their nature should survive termination (including 6, 9, 12–17) will survive.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all implied warranties. We do not warrant that the Service will be uninterrupted, error-free, or that it will result in any hire, engagement or outcome. Nothing in these terms excludes rights you have as a consumer that cannot be excluded by law.

13. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that: we are not liable for loss of profit, revenue, goodwill, data, or for indirect or consequential loss; and our total liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid us in that period, or (b) £100. We are not responsible for the acts or omissions of any chef or venue.

14. Indemnity

If you use PASS in the course of a business (for example, as a venue), you agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your Content, or your dealings with other users. This does not apply to consumers acting outside a business.

15. Changes to the Service and these terms

We may change the Service and these terms. If a change materially reduces your rights, we will give you reasonable notice (in the app or by email) before it takes effect, and where required we will ask for your agreement. Continuing to use the Service after a change means you accept the updated terms.

16. Governing law and disputes

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Nothing in this section removes any protection you have under the mandatory consumer or data-protection law of the country where you live. If you are a consumer resident elsewhere in the UK, in the EEA, or in another country, you keep the protection of the mandatory consumer laws of your country of residence and (where those laws allow) you may bring proceedings in your local courts; if you are a US resident, the mandatory law of your home state also applies. We would rather resolve disputes informally — please contact us first.

17. General

If any provision is found unenforceable, the rest remain in force. Our failure to enforce a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a reorganisation or sale, without reducing your rights. These terms, together with the policies they reference, are the entire agreement between us about the Service.