Data & Account Deletion
You own your data and can remove it at any time. This policy explains how to delete your account and data, what happens when you do, and the limited records we may keep because the law requires it.
1. Delete from within the app
Open Settings → Account → Delete Account and confirm. This begins permanent deletion of your profile, handle, photo, clips, votes, comments, messages, your AI embeddings (used for matching), and the verification records associated with your account. Verified employment facts are kept only in anonymised form (with no personal identifiers) so the trust firewall that other chefs' records rely on stays intact.
2. Delete by email or on the web
Prefer not to use the app, or no longer have it installed? Email hi@pass.kitchen from your registered address, or use the request form on the website, and we will delete your account and personal data. We may ask you to verify your identity to protect your account.
3. How long it takes
Deletion completes within 30 days of your confirmed request. Data may persist in encrypted backups for a short additional period before those backups cycle out, after which it is permanently removed.
4. What we may keep, and why
We retain only what the law requires or permits, and no more:
- Transaction and tax records for 6 years, to meet accounting and tax obligations.
- Safety, fraud and legal records where needed to establish, exercise or defend legal claims, or to comply with law or a lawful request.
- A suppression record of your deletion request and marketing preferences, so we can honour them.
- Fully anonymised data that can no longer identify you, which we may keep for analytics.
5. Effect on other users and venues
Deleting your account removes your profile and content from PASS. Where a venue independently exported or recorded information about you before deletion (as a separate controller), that record sits with the venue; you can ask the venue to erase it, and we will assist where we are able.
6. Export your data first
You can request a copy of your personal data in a portable format before you delete your account — useful if you want to keep a record of your verified history. Request it from Settings → Privacy → Data & export or by emailing hi@pass.kitchen.
7. Reactivation
Once deletion is complete it cannot be undone. If you return to PASS later you will need to create a new account, and your previous handle and verified history may not be available.