Community Guidelines & Acceptable Use
PASS carries content created by its members — cook-offs, clips, comments, messages and profiles. These guidelines set the rules for that content and conduct. They form part of the Terms of Service, and we enforce them.
1. The principle
PASS works because it is real. Every profile is a person, every verified role happened, and every interaction is professional. Anything that undermines that trust — or that puts a person at risk — is not welcome here.
PASS has zero tolerance for objectionable content and abusive behaviour. Content that is sexual, hateful, harassing, violent, or otherwise objectionable, and users who engage in abusive behaviour, are not permitted. When we find such content — whether flagged by a user or detected by our systems — we remove it and eject the offending account, typically within 24 hours. You can report anything from the ⚑ menu on any clip, profile, cook-off or message, and block any user; we act on every report.
2. What is not allowed
Authenticity & integrity
- Impersonating another person, venue or brand, or creating fake or duplicate accounts.
- Falsifying work history, references or verification, or pressuring anyone to verify something untrue.
- Manipulating cook-offs, votes, scores or rankings, including through bots or coordinated inauthentic activity.
Safety & respect
- Harassment, bullying, threats, stalking or intimidation.
- Hate speech or discrimination based on race, ethnicity, national origin, religion, disability, age, sex, gender identity, sexual orientation or any protected characteristic.
- Content that sexualises anyone, non-consensual or explicit sexual content, or the sexual exploitation of any person.
- Any content that endangers or exploits minors — this is never tolerated and is reported to the authorities.
- Depicting or encouraging dangerous kitchen practices, self-harm, violence, or the illegal use of weapons.
Legal & commercial
- Anything illegal, or that promotes illegal activity.
- Infringing someone's intellectual property, privacy or confidentiality.
- Spam, scams, phishing, or unsolicited advertising.
- Circumventing PASS fees, verification or security, scraping or bulk-extracting data, or introducing malware.
3. Reporting and how we moderate
Every clip, comment, profile and message can be reported in-app. Our Trust & Safety team reviews reports, and we use a combination of trained reviewers and automated tools to detect content that breaks these rules. You can also block any user to stop them contacting or seeing you. We may remove content, limit its reach, or restrict features while we investigate. In an emergency, contact your local emergency services first, then report to us at hi@pass.kitchen.
4. Enforcement
Depending on the severity and history, we may: remove content; issue a warning; limit or suspend features; suspend an account; or permanently ban an account and any linked accounts. Serious matters — particularly those involving risk to a person or the safety of minors — may be escalated to law enforcement or relevant authorities, consistent with our legal obligations, including under the UK Online Safety Act.
5. Appeals
If we take action against your account or content, we will tell you what rule was involved. You may appeal by emailing hi@pass.kitchen within 30 days, and a different member of our team will review it.